Terms of Use – True Goods
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Terms of Use

Information and Product Description

A True Goods team of doctors, field experts, authors, journalists, statistics providers, and other providers (referred to as the ‘Information Providers’) may provide news, editorial, data, research, statistics, stories, photographs, videos, opinions, and other forms of information. The accuracy, completeness, or timeliness of the information provided by the True Goods site cannot be guaranteed; therefore, neither the Information Providers nor the True Goods site shall be liable in any way for any reliance, decision, or action taken by the user, and/or for the interruption of any data. True Goods is dedicated to consumer safety; however, we cannot guarantee that product descriptions are accurate, reliable, current, or error-free. Information on our site should not be interpreted as solicitation or recommendation to take/not take any particular action.

Your Customer Guarantee

While using True Goods’ site and services, you guarantee that you will not purchase any products that may be harmful to your health, including all allergy considerations and other medical conditions. You also guarantee that you will thoroughly verify all ingredients in each product to assure your safety.

License and Site Access

For the purpose of browsing content, shopping, uploading reviews, and interacting with other site users, True Goods grants its users a limited, revocable, non-transferable, and non-exclusive license subject to terms and conditions. Other than vendors subject to unique Terms and Conditions, users may not use the site for any commercial use or use on behalf of a third party.

Any content from True Goods that is reproduced, copied, uploaded, displayed, sold, leased, transmitted, translated, distributed, modified, reverse-engineered, or decompiled is strictly prohibited, unless otherwise permitted by True Goods. Any form of “crawling” or “spidering” any web pages contained on the True Goods site is also prohibited. Furthermore, you agree not to take any action that interferes with the proper working of or places an unreasonable load on our infrastructure, including but not limited to unsolicited communications, attempts to gain unauthorized access, or transmission or activation of computer viruses. Similarly, True Goods cannot guarantee the site is free of viruses or other damaging content; therefore, you agree True Goods is not liable for any kind damage at any time caused by visiting our site. Please use at your own risk.

You shall not perform any act that (i) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person or organization, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant True Goods all of the license rights granted herein; (ii) is libelous, threatening, defamatory, obscene, indecent, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, or could give rise to any civil or criminal liability under U.S. or international law; (iii) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties; (iv) advertises or solicits business; or (v) impersonates another person. Any breach of these Terms of Use may result in the immediate revocation of the license granted above, without notice.

Terms of Service

True Goods reserves the right and absolute discretion to refuse service, terminate accounts, remove or amend content, or limit/cancel orders to anyone for any reason. Without limiting the foregoing, True Goods may, but is not required to, impose transaction limits on some or all buyers and sellers relating to the value of any transaction or disbursement, the cumulative value of all transactions or disbursements during a period of time, or the number of transactions per day or other period of time. True Goods will not be liable to any customer if (i) True Goods does not proceed with a transaction or disbursement that would exceed any limit established by us for a security reason, or (ii) True Goods cancels a transaction. True Goods also reserves the right to modify or discontinue, temporarily or permanently, all or any portion of the site with or without notice. Therefore, True Goods is not responsible for any reliance, decisions, or actions made in regards to the modifications or terminations.

Third-Party Sites

True Goods may contain links to web sites controlled, owned, and operated by affiliated companies, individuals and other businesses (“Third-Party Sites”). We are not responsible for examining or evaluating information provided on the Third-Party Sites, and we cannot control and have no responsibility for the accuracy or availability of information provided on the Third-Party Sites. You acknowledge that use of any Third-Party Sites is governed by the terms of use for those sites, and not by these Terms of Use. Such Third-Party Sites may have a privacy policy different from that of this site and the Third-Party Sites may provide less security than True Goods. You should carefully review the respective privacy statements and other conditions of use. We are not responsible for the content of any Third-Party Sites, nor do we make any guarantees or representations, express or implied, regarding the content or accuracy of any Third-Party Sites, and we shall have no liability of any nature whatsoever for the actions, products, and content of any such Third-Party Sites or any other third parties and for any failure of products or services offered or advertised on such Third-Party Sites.

Age Requirements

The True Goods site and all services provided by True Goods may only be used by individuals 18 years or older, whom we classify as having the capability of forming legally binding contracts under applicable law. Supervision from a parent or legal guardian is required for individuals under the age of 18 for the use of the True Goods site and all services provided by True Goods. For all users under the age of 18, the parent or legal guardian is fully responsible for all behaviors and actions executed while utilizing True Goods. True Goods is dedicated to protecting the safety and privacy of children. Parents are encouraged to participate in their children’s internet activity, and children are highly encouraged to obtain permission from their parent(s) or guardian(s) before using True Goods’ site.

Password Protection

True Goods may assign and require each account holder to create a username and password to access certain features of the site. True Goods is not responsible for any activity, liability, or damage resulting from the account holder’s failure to maintain account or computer confidentiality. All activity, transactions, and/or financial obligations incurred through the True Goods site is the sole responsibility of the account holder. Please keep all account information secure; however, if any breach of security occurs, you agree to immediately notify True Goods. True Goods is not liable for any loss or damage incurred from the failure to keep your password secure.

Reviews and Comments

Account holders may submit, edit, and evaluate reviews on the True Goods site under the conditions the account holder will grant us the right to use their name, and will not use false e-mail addresses, pretend to be someone else, or provide misleading information. Anything that you submit to the site and/or provide us is non-confidential and non-proprietary, and you grant us a royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, modify, reverse-engineer, or decompile. We have the right, but shall not be obligated to, remove or edit any submissions for any reason in its sole and absolute discretion. To add, remove or edit a submission, please contact us at reviews@truegoods.com.

While under no obligation to do so, we do attempt to respond to questions and comments submitted via e-mail. Any submission of proprietary information will become the property of True Goods, and thus, we are not obligated to compensate you for such submissions. By submitting such materials, you release your proprietary, intellectual property, and all other rights.

Endorsement

Mention of specific companies, organizations, or authorities on True Goods' website, library, blog, HIP assessment, or any other company pages, does not imply endorsement from either party.

Sales and Use Tax Policy

We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

  • IMPORTANT NOTICE: Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.
  • True Goods collects sales tax in states where we have physical presence (or nexus), including Colorado.
  • True Goods does not collect sales tax in any state NOT listed above because True Goods is not required to collect sales or use tax in these states.
  • For our tax-exempt customers: True Goods does not collect sales tax if we have your exemption certificate on file.

Return Policy

True Goods has the right to refuse or cancel any orders placed that include, but are not limited to, the following errors: typographical errors, incorrect product information, or incorrect prices. In the case of a cancellation or refusal, True Goods will issue an immediate full refund.

Intellectual Property

Both "True Goods" and "Consciously Curated" are registered trademarks ® of True Goods.

True Goods’ registered trademarks include all True Goods graphics, logos, designs, page headers, button icons, scripts, and service names applicable in the US and/or in other countries. True Goods’ trade dress includes, but is not limited to, company name, tagline, domain names/e-mail addresses, products, or services. True Goods trademarks and trade dress may not be used, unless permitted by True Goods. Users shall not use our graphics, logos, content, appearance, design, functionality and any other aspects of the site and the services in any manner that could cause confusion or could disparage/discredit True Goods. True Goods reserves the right to terminate any account holders or customers that infringe on True Goods’ intellectual property rights.

All content included on the True Goods site, such as our HIP assessment, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of True Goods and is protected by United States and international copyright laws. If you believe that any content on the True Goods site may give rise to copyright infringement, please send an e-mail to care@truegoods.com.

Disclaimer

The True Goods site and the services provided by True Goods are provided on an “as is” basis. True Goods makes no other representations or guarantees of any kind. True Goods disclaims all liability resulting from personal injury and/or death resulting from your use or consumption of products obtained through or in connection with the site. In this case, your sole recourse shall be against the product company/vendor. You agree to indemnify and hold True Goods and its subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand.

Jurisdiction

The laws of the State of Colorado govern these Terms of Use. Any dispute with True Goods or its affiliates relating in any way to these Terms of Use shall be adjudicated in any state or federal court in Denver, CO, and you consent to exclusive jurisdiction and venue in such courts.

Resolution of Disputes and Contact Information

In the case of a dispute between you and True Goods, or an outside party, please contact us at care@truegoods.com. Although we have no obligation, we may try to help customers resolve disputes. In the case of a dispute with an outside party or another customer, you release True Goods from any and all claims, demands, and damages of any kind.

If you have any questions, you may contact True Goods at care@truegoods.com.